In the same vein, a lot of automation is working around process problems. It's all to easy for us technically-inclined folks to reach for a technical solution.

In the same vein, a lot of automation is working around process problems. It's all to easy for us technically-inclined folks to reach for a technical solution. A problem is stated and we immediately begin to draw up requirements, incorrectly assuming that a business process is a static thing. Often times a little discipline, coordination, and documentation would more than suffice.