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It's their entire system, not just the customer-facing site. "The woes stem from Virgin’s switchover from its old reservation system, iFly, to the industry’s 80
by erickhill 15y ago
It's their entire system, not just the customer-facing site. "The woes stem from Virgin’s switchover from its old reservation system, iFly, to the industry’s 800-pound gorilla, Sabre." As stated in the article, "...modern businesses, of all sorts, don’t have Web sites. To a remarkable degree, they are Web sites."
Even at the airport if you go to a kiosk to check-in with a bag, you won't be able to print out a boarding pass. You'll have to go stand in line.
- funkah 15y agoYou can print out the boarding pass, but you need to stand in the line for the bag check ticket, and so they can check your ID before putting the bag on the conveyor belt (or telling you to lug your bag to the conveyor belt around the corner).
- namdnay 15y agoOn most systems, reservation is more or less independent from departure control. The kiosks might be plugged straight into the DCS, in which case there would be no issue son that side.
- nlh 15y agoThe woes stem from Virgin’s switchover from its old reservation system, iFly, to the industry’s 800-pound gorilla, Sabre Ah. I have a hyphenated last name (it's been in my family since the late 1800s), and I was wondering why, on my most recent VA reservation, I was suddenly greeted with the all-too-familiar "Your last name contains invalid characters". Thanks, Sabre. Virgin's old system supported my real name (as most on the web do, as they should). It's remarkable to me that the industry's 800lb gorilla can't support something as simple as a "-" character in a last name, something that's fairly common (or at least not unheard of).