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Obviously cool stuff, but, is a user really going to invest their time in doing that? We run a womens fashion store, and I know for sure our users WOULD NOT fi

• aytekin 15y ago
  We get over 100 support requests daily at JotForm. Users usually cannot describe the problem clearly. Many times, we have to ask them for further clarification. Screenshots make our support team's job easier. But many people don't know how to take screenshots. Even if only a small portion of people use it, it will still help. During the private beta testing we found out that Wishbox is especially useful for two groups of users: Web Designers and Startups. When you have a new design or product, screenshots are very useful. I read somewhere that Google+'s feedback tool was used over 1 million times in the first month. That must have helped them sort out bugs.
  • geoffw8 15y ago
    Yeah, your right. I guess my point comes with an obvious caveat - it depends what your business is. Our audience are particularly fickle, and there are lots of other places they can (quickly) go to satisfy their need (albeit not as well ;) ). As I say though, best of luck!