4 ms·
> The better answer is that marketplaces should have to have reasonably consistent return policies. Push the risk back onto them so that it stops the fraudulent
by ilikepi 4y ago
> The better answer is that marketplaces should have to have reasonably consistent return policies. Push the risk back onto them so that it stops the fraudulent products.
A good return policy is insufficient. Amazon is very good about accepting returns. Amazon also co-mingles their own inventory with that of their marketplace sellers. In the past, I have ordered items from Amazon, being careful to choose "Shipped and Sold by Amazon", and have received items that are obviously provided by a marketplace seller. It's great that I was able to contact Amazon and have them issue me a refund. They didn't even want me to bother shipping the item back. But that process still incurred a cost to me, namely:
* extra time not having the item I wanted and could trust
* time and effort to acquire a replacement item from a different retailer
* physical waste, since I discarded the item I received from Amazon because I couldn't trust it
* frustration
Personally, I think the better answer is a system that doesn't put this (minor but non-zero) cost, and its alternative of accepting an inferior and/or less trusted item, onto many, many consumers.
EDIT: formatting