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Huh, that's in stark contrast to my experience with them this summer. Had a flight delayed by several hours and was notified by text message only about 10 hours
by n4r9 4y ago
Huh, that's in stark contrast to my experience with them this summer. Had a flight delayed by several hours and was notified by text message only about 10 hours in advance. This messed up our plans and we had to book a different hotel while waiting in the airport. We submitted a compensation claim expecting we'd get nothing because the delays were partly due to a strike by air traffic control at the destination. To our surprise they approved the compensation and - admittedly quite slowly - have now confirmed a £220 refund for each ticket.
It sounds like you've had a bad experience and potentially like EU laws are not being applied effectively in Czechia. Based on your description you should be owed EU compensation and I'm surprised there's no escalation process that doesn't cost you money. Hope it works out for you.
- Markoff 4y agoThis has nothing to do with Czechia, it's decided by Wizzair in Hungary ignoring legitimate claims (and I am not the only one, I was just reading about this article last week even court in Hungary is now investigating the for failure to provide assistance/compensation for delayed/cancelled flights), unless you mean by "not being applied effectively in Czechia " discriminating people flying from Czechia thinking they will bend and won't be protected by authorities/lawyers, which I think is the thing considering your experience, if you flew from UK, where you have Money Claim Online site (actually I used similar site of Czech CAA, will see how that works). https://www.latestly.com/agency-news/world-news-hungarys-govt-launches-investigation-against-second-airline-4111353.html https://www.latestly.com/agency-news/world-news-hungarys-gov... https://www.tripadvisor.com/ShowUserReviews-g1-d8729187-r779259702-Wizz_Air-World.html https://www.tripadvisor.com/ShowUserReviews-g1-d8729187-r779...