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Was your last Dell recent? I remember having horrible experiences with Dell support so I wouldn't buy them. But about 1.5 years ago I saw a great deal on a refu
by klik99 4y ago
Was your last Dell recent? I remember having horrible experiences with Dell support so I wouldn't buy them. But about 1.5 years ago I saw a great deal on a refurbished beefy machine I needed - and found their support was amazing when it needed some parts replaced. My guess is they did a 180 on support because they had a bad reputation. YMMV because I still hear bad experiences - they partner with local support so it may depend on the quality of folks in your area.
- eastbound 4y agoDell has no proven track of good support. You may say it’s an entirely different company since [too short to measure accurately] and you would just look like the rest of their campaign managers. If they truely have changed, they would have made a fuss about it, wouldn’t have they.
- ska 4y agoDell has a proven track record of great support for a) "business" products and b) under premium support contract. They throw in a year of that coverage on (most?) new purchases, but you can add at least 3 years. For consumer and out-of-contract stuff, it's pretty industry standard. Their cheap stuff breaks a lot, but so does most brands.