4 ms·

Not sure I want a new laptop where the battery swells up within 3 years.

• z9znz 4y ago
  This can happen to any device if there's a one-off manufacturing problem somewhere (esp in the battery). I don't see it very often, but I've seen it on a Surface Pro (the store display model!... I had to point it out to the staff and suggest they replace it before it caught fire and hurt a shopper), on my 2014 MBP after 4 years, and some other device I now forget about. Unless lots of people are reporting this for a given device, it's probably just a fluke. It can happen, but it usually doesn't.
  • tchaffee 4y ago
    Which is fine if they would replace it. But Dell no longer does so it's your cost if you get unlucky. Buyer beware. My keyboard also started sticking on my latest Dell. I won't even sell it to someone it's such a troublesome laptop.
    • tatersolid 4y ago
      Dell replaces swollen batteries on our whole fleet, even nearly 3 years into the “Pro support” warranty. Happens to about 1% of our machines over a 3-4 year lifetime. If you pay for the on-site “pro” warranty Dell just sends a tech, quickly and no questions asked. Even to small rural towns.
      • tchaffee 4y ago
        For the previous model the replacement was free whether or not you were under warranty. Because the battery was defective. They know this but tried to save money on the subsequent model. Which is fine. But I was a lifetime customer and will never buy Dell again. Which is also fine.