Apple’s customer support is truly terrible in countries where they don’t have an official presence. My wireless Magic Keyboard with Numpad and Touch ID just st

Apple’s customer support is truly terrible in countries where they don’t have an official presence. My wireless Magic Keyboard with Numpad and Touch ID just stopped working one day. I took it to the Apple Premium Reseller store where it was purchased for service, and it took them FOUR AND A HALF MONTHS to replace it. I should have walked out of that store with a new one in my hands, because it’s impossible to repair. I seriously wonder what took them four and a half months to realize that.