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Don't ever fly with WizzAir, my experience this summer: flight cancelled 3.5 hours prior departure on our way to airport (I booked accommodation with free canc
by Markoff 4y ago
Don't ever fly with WizzAir, my experience this summer:
flight cancelled 3.5 hours prior departure on our way to airport (I booked accommodation with free cancellation 24h prior checkin anticipating this, but didn't expect they are such aholes they won't give me at least 1 day notice, so would lose all paid accommodation money for 2.5 weeks if didn't arrived), no replacement flight offered (unless you call flight 7 days later replacement), because they offer only own replacement flights (when you reach their Russian/Hungarian barely English speaking hotline after one hour waiting on call) and won't help you get another flight, immediately same day applied for EC compensation (while buying pricey ticket for next day with different airline, luckily I was prepared forthe worst case scenario so still chose the cheaper one and not the one which should be actually covered by EC compensation).
After 30 days EC compensation request (4*250=1000EUR) denied because "extraordinary circumstance", though there was no strike, no bad weather, just their own issues, which is not extraordinary circumstance they don't have plans in case they have issues with airplanes, just their own incompetence.
After their rejection now passed my claim to Czech Civil aviation authority (CAA.cz), as last resort will try some claims company (they take ~30% cut if successful, nothing if no success), worst case losing ~400EUR thanks to Wizzair incompetence, which just cost me lot of money and trouble.
They refused to provide me replacement flight within reasonable time (7 days later is not reasonable time), they refunded me not even half of the ticket I didn't use because of their cancellation (like 180EUR instead 230EUR), they refused to refund me EC compensation I am entitled to and because of more expensive flight to different city I arrived to my destination one day later combined with 6.5 hours bus drive instead direct flight.
Don't EVER give money to these cheaters, I wished they would get their license removed at least in Czechia.
Don't think EC compensation system will help you in any way with scummy airlines.
- n4r9 4y agoHuh, that's in stark contrast to my experience with them this summer. Had a flight delayed by several hours and was notified by text message only about 10 hours in advance. This messed up our plans and we had to book a different hotel while waiting in the airport. We submitted a compensation claim expecting we'd get nothing because the delays were partly due to a strike by air traffic control at the destination. To our surprise they approved the compensation and - admittedly quite slowly - have now confirmed a £220 refund for each ticket. It sounds like you've had a bad experience and potentially like EU laws are not being applied effectively in Czechia. Based on your description you should be owed EU compensation and I'm surprised there's no escalation process that doesn't cost you money. Hope it works out for you.
- Markoff 4y agoThis has nothing to do with Czechia, it's decided by Wizzair in Hungary ignoring legitimate claims (and I am not the only one, I was just reading about this article last week even court in Hungary is now investigating the for failure to provide assistance/compensation for delayed/cancelled flights), unless you mean by "not being applied effectively in Czechia " discriminating people flying from Czechia thinking they will bend and won't be protected by authorities/lawyers, which I think is the thing considering your experience, if you flew from UK, where you have Money Claim Online site (actually I used similar site of Czech CAA, will see how that works). https://www.latestly.com/agency-news/world-news-hungarys-govt-launches-investigation-against-second-airline-4111353.html https://www.latestly.com/agency-news/world-news-hungarys-gov... https://www.tripadvisor.com/ShowUserReviews-g1-d8729187-r779259702-Wizz_Air-World.html https://www.tripadvisor.com/ShowUserReviews-g1-d8729187-r779...