That sounds very different from what was written? The complaint was about "lacking ... any kind of" yet you write about "extensive documentation". There obviou

That sounds very different from what was written? The complaint was about "lacking ... any kind of" yet you write about "extensive documentation". There obviously is a trade off with how much you can/should expect, but "you cannot expect 9/10" is not a valid reply to "it currently is 3/10".