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Just me, or do store personnel seem ... extremely formal and polite to an unusual degree of training? Don't mean it bad, they just seem a bit, um, odd. They're
by ctdonath 15y ago
Just me, or do store personnel seem ... extremely formal and polite to an unusual degree of training? Don't mean it bad, they just seem a bit, um, odd. They're so efficient I can't quite put my finger on it.
- mechanical_fish 15y agoIt's not just you. Ron Johnson, from the article: No one came to the Genius Bar during the first years. I have a hypothesis about this: People didn't instinctively walk up to the Genius Bar because they had to be trained to accept the existence of a computer store employee who wasn't going to waste their time. Of the retail-chain employees that you're likely to encounter in a store, there are two broad stereotypes: The ones who don't really understand the products, and the ones who are trying to close new sales as efficiently as possible. The Apple Geniuses fit neither category, and that does indeed feel odd.
- yuhong 15y agoYep, it takes a while to build a reputation.