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Namecheap's support pages seem to be a completely different system to their main site. I've sometimes been unable to log into the support page even though I ca
by mkl 4y ago
Namecheap's support pages seem to be a completely different system to their main site. I've sometimes been unable to log into the support page even though I can get into the main site fine, and contacting support about it got nowhere. Maybe the support is outsourced?
In my experience, the support people ask for a PIN which you can only see by logging in to the main site with 2FA, so while this problem is not great, I don't think it's as bad as this article suggests.
- kayodelycaon 4y agoAt my company, our support portal isn’t run by the software engineering team, but by a different department. The integration is limited and doesn’t support 2FA. Changing this is very much not a priority, because we don’t want to be responsible and the point of contact for a dozen more services.