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What's the cost of pissing free-tier people off? None of this has really impacted paying customers, right?
by madeofpalk 4y ago
What's the cost of pissing free-tier people off? None of this has really impacted paying customers, right?
- bombcar 4y agoSome percentage of free tier people are also paying on other accounts, and some will be lost. But it’s probably a small amount because SaaS has figured out to basically milk slacktivism. People will complain but pay.
- mooselaker 4y agoOpportunity cost to an extent: instead of convincing them into becoming paying customers, and having them word-of-mouth promote you, they slip away to a competing service, which they may also indeed decide to pay for.
- leaflets2 4y agoI'd think that's not the main problem -- it's instead fewer new users? Impacting future paying customers