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> You’re trying to put the blame on the consumer here which never makes any sense from a business perspective. Consumer: noun 1. a person who purchases goods

> You’re trying to put the blame on the consumer here which never makes any sense from a business perspective. Consumer: noun 1. a person who purchases goods and services for personal use. It is sort of weird that people don't pay for a product, yet expect to be able to use it forever? It should be obvious that companies intend to convert "users" to "customers"? You call them "consumers" but they are not given the have not paid for the services. Maybe "users" is more appropriate? Do let us know what products you produce, and give away for free for years and dont want to monetize, it is just a charity thing for you even thought it costs you money to offer the service.

jonathanlb 4y ago
Users generally don't like surprises. As a user or consumer, it an unpleasant surprise that feels like a bait and switch when the free product you used now requires payment without prior warning. At least smaller apps are upfront about the duration of the free trial, and there are no surprises (or uproar) there.
- kube-system 4y ago
  If those people wouldn’t have purchased the product, does it matter that they’re pissed off?
  - atomicfiredoll 4y ago
    Who says they wouldn't have purchased the product? I've been hoping that Slack would provide communities like mine better plans or options to support them and access some of the improved features. But, this move makes it pretty clear they're never going to, so I'm finally going to bite the bullet and set up Matrix. [Just to add to this, I've had my users asking me why we're on Slack when everybody else is on Discord. (Most of us use Slack at work, so it's convenient in that sense.) I've been interacting with the company since Glitch/Tiny Speck. But, with pushback from users and from the company, at this point I just can't justify Slack for our particular use case.]
    - bombcar 4y ago
      Using X at work is the specific reason I do NOT use X at home and instead use Y. Personal and work life separate!

jonathanlb 4y ago

Users generally don't like surprises. As a user or consumer, it an unpleasant surprise that feels like a bait and switch when the free product you used now requires payment without prior warning. At least smaller apps are upfront about the duration of the free trial, and there are no surprises (or uproar) there.

kube-system 4y ago
If those people wouldn’t have purchased the product, does it matter that they’re pissed off?
- atomicfiredoll 4y ago
  Who says they wouldn't have purchased the product? I've been hoping that Slack would provide communities like mine better plans or options to support them and access some of the improved features. But, this move makes it pretty clear they're never going to, so I'm finally going to bite the bullet and set up Matrix. [Just to add to this, I've had my users asking me why we're on Slack when everybody else is on Discord. (Most of us use Slack at work, so it's convenient in that sense.) I've been interacting with the company since Glitch/Tiny Speck. But, with pushback from users and from the company, at this point I just can't justify Slack for our particular use case.]
  - bombcar 4y ago
    Using X at work is the specific reason I do NOT use X at home and instead use Y. Personal and work life separate!