4 ms·
Yup, and they think pissing people off is worth it (for their expected benefit). And... they're probably right. People have short term memories and other things
by gdilla 4y ago
Yup, and they think pissing people off is worth it (for their expected benefit). And... they're probably right. People have short term memories and other things to worry about.
- madeofpalk 4y agoWhat's the cost of pissing free-tier people off? None of this has really impacted paying customers, right?
- bombcar 4y agoSome percentage of free tier people are also paying on other accounts, and some will be lost. But it’s probably a small amount because SaaS has figured out to basically milk slacktivism. People will complain but pay.
- mooselaker 4y agoOpportunity cost to an extent: instead of convincing them into becoming paying customers, and having them word-of-mouth promote you, they slip away to a competing service, which they may also indeed decide to pay for.
- leaflets2 4y agoI'd think that's not the main problem -- it's instead fewer new users? Impacting future paying customers
- nxss 4y agoThey are right for now, but will start loosing clients soon. Zulip & Discord provide better plans without major feature set downgrade. We tested Zulip not too long ago, in short - UI is not so good, but in general still useful: https://nixsanctuary.com/zulip-review-through-slack-glasses/ https://nixsanctuary.com/zulip-review-through-slack-glasses/
- poutrathor 4y agoZulip and Discord will charge more once their growth plateau, as every one else.