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For utilities, you, the rate-payer, are not the customer. The customers are the politicians and bureaucrats that "regulate" them. Everything these companies do
by Bloating 4y ago
For utilities, you, the rate-payer, are not the customer. The customers are the politicians and bureaucrats that "regulate" them.
Everything these companies do is about pulling the wool over the ratepayers eyes, so the masses don't complain to the politicians. Did you see the latest ad about how they're working hard to deliver service, and the article about the latest donation they made to some non-profit. The media tells my its all good, so it must be
- faangiq 4y agoYou get the government you deserve. If the people are dumb enough to be fleeced like this, they should be.
- amanaplanacanal 4y ago“If people are dumb enough to be scammed, they should be scammed.” I’m sure every scammer would agree with this sentiment.
- everybodyknows 4y ago> donation they made to some non-profit Which is another way if saying that they took it upon themselves to redirect a chunk of their customer's own charity budget to causes that the company prefers. And to compound the damage, are doing so out of the customer's remaining income as already reduced by taxes. Amazing that the public keeps falling for this, over and over.
- m-p-3 4y agoPolititians are more like the stakeholders, and companies generally listen to those more than the customers they serve.