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You're not a customer, you don't pay for the product. If you want to be treated like a customer, then pay for the product. This entitlement mindset is extraordi
by tebbers 4y ago
You're not a customer, you don't pay for the product. If you want to be treated like a customer, then pay for the product. This entitlement mindset is extraordinary. Slack was literally paying for you to use their product. Regardless, it sounds like you're happy with your move.
- capableweb 4y agoEven if you pay for the product, using SaaS products VS hosting your own software, still puts you under someone else's control. The feature you really needed from them, might be decided that it should be removed, because only 1% of the total users actually used it, and you'll have no recourse. This has happened time and time again with most SaaS, and will continue to do so, unless some new model arrives where each user can run their own version.
- 0xedd 4y agoDoes that mean you'll have no problem if Google deletes your email account, GitHub your repos and HN your posts (as well as put all threads behind a paywall)? Honk honk.
- nmcela 4y agoI am their paying customer. I had two slack workspaces for completely different projects/companies. I set the other one up early this year and we were slowly migrating to it after another SaaS went bust. I was going to start paying for that workspace too, because I needed the extra features. Luckily they showed their true colors first and I got a chance to migrate away early. I don't want to deal with their whims long-term.