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We have a paid slack for our team & customers, and a free slack to support our community, and Slack continuing to kneecap our community zone keeps pushing us to
by lmeyerov 4y ago
We have a paid slack for our team & customers, and a free slack to support our community, and Slack continuing to kneecap our community zone keeps pushing us towards dropping slack in general.
Just as Slack emerged to fill a social networking gap not quite solved by irc & hipchat, the steady mishandling of community pricing & usage (web indexing, ...) is keeping the door open for a good competitor to knock them out from the bottom. Discord is an obvious possibility, but it can be anyone new too. In a world where Teams is already knocking them out of the enterprise market, Slack intentionally losing their main advantages in community, vs pulling up the ladder on competitors, seems pretty dumb.
- EamonnMR 4y agoGood free IRC on mobile would be killer.
- nakedrobot2 4y agoNo one is stopping you from using a different free product.
- lmeyerov 4y agoWe are paying users with a growing annual account, this is not about free. We want 1 product for chat, enjoy that Slack solved much of community side of chat (cross-company, ...), and Slack's UX is slightly better than Discord's + significantly better than Team's. Likewise, there is gravity keeping us there: text history + customer accounts. My point is Slack's lead is tenuous, and they are steadily eroding their primary moat for us -- community-minded features. Our community account already has limited search and customization, and this update obliterates that further. If/when we move our free community channel, we will move our paid account too.