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> Here’s what companies don’t understand: if you promote your product through a loss leader — which is arguably how Slack became popular in the first place — ch
by dvfjsdhgfv 4y ago
> Here’s what companies don’t understand: if you promote your product through a loss leader — which is arguably how Slack became popular in the first place — changing your pricing at a later date will piss people off.
This is part of the game: 1) work hard to make something popular by offering a part of it for free, 2) once enough people get hooked, start tightening the terms, 3) most people will be pissed off but your profit is from those who stay (because they invested too much to just migrate away).
- voakbasda 4y agoIf those companies had a shred of integrity and respect for their customers, they would be upfront about such plans. Without a roadmap, user trust will eventually be shattered by step 2. Most people understand this shell game, and they will put up with it if they know what to expect.
- kennend3 4y agoI'm sorry, but are the plans not obvious? Companies are not some altruistic group, and this pattern of "free to get you hooked then convert to a paying customer" is almost as old as computing itself. What is odd here people depending on slack for search history and not creating a proper KB?