9 ms·

True, but there’s also something vital that does not show on the balance sheet (and can sink companies): Excellent tools spread through the best kind of word o

True, but there’s also something vital that does not show on the balance sheet (and can sink companies): Excellent tools spread through the best kind of word of mouth. Excellent tools that are free spread even faster and further. There’s no way to know how many corporate plans were sold because a single team member relied on Slack outside of work, or how many pro user accounts exist because someone was visiting a Slack-fluent friend. And because there’s no way to know; the cost-cutters look at the numbers and say “cut the free plan enough to stop the hemorrhage”. Worst part is the next quarter looks great. And maybe the one after that. But soon enough the income starts dropping and there’s no “clear reason why” and then it’s too late to recover it. It has to be built again by building trust from scratch.

onlyrealcuzzo 4y ago
There's not many ways to know many things with 100% certainty, but you can have a decent probability of knowing the impact the free tier has.
xmprt 4y ago
Makes me wonder how long before Discord rolls out their enterprise tier. There are tons of Gen Z and Millenials using Discord who are likely in positions where they can make those kinds of decisions for the company. And it's a great and intuitive product too.
- echelon 4y ago
  Discord is way better than Slack for B2C if you're reaching that demographic. I'm running my start-up via Discord and it's grown to a 60,000-member community. Incredible engagement. Fantastic way to find customers and business use cases, too. For "enterprise", we run a separate instance for staff with lots of useful Github, Clickup, and other integrations.
  - dqpb 4y ago
    My experience is that discord is basically just a vector for scammers to directly message me.
    - tpxl 4y ago
      You can turn off random people messaging you for what it's worth.
    - ALittleLight 4y ago
      If you join any cryptocurrency related Discords you can dial the random scammers up quite a bit.
  - toastal 4y ago
    While I understand that approach EF going Discord-forward, it's one that's prevented me from joining many circles now as I've pledged to take my data privacy more seriously and proprietary apps aren't it. I hope you offer at least one alternative (but if you're not targeting open-source users or privacy advocates, there likely wouldn't be a difference).
    - LunaSea 4y ago
      In this day and age that is simply not possible anymore. Most apps have no good open source alternatives.
      - MaKey 4y ago
        Zulip is a pretty good open source alternative to Discord / Slack.
      - joshspankit 4y ago
        Despite the looming narratives that tell us to give up our data, it’s always possible. There are dozens of products and countless open protocols to base new products on. We could even just use IRC again.
        RunSet 4y ago
        One nice thing about IRC is it is sure to remain an alternative as services which purportedly lack alternatives build paywalls or become the center of scandals relating to mishandling user data.
  - pid-1 4y ago
    Discord lacks features like SSO, auditing and security controls, making it impossible to adopt in many business environments.
- mikepurvis 4y ago
  As a moderate user of both, they seem almost indistinguishable to me. Slack probably has more integration with productivity tools and a better auditing/compliance story, but it’s not at all obvious to me that Discord couldn’t become a drop in replacement.
  - galangalalgol 4y ago
    How would you rate mattermost and zulip compared to slack and discord? I've only used slack, mattermost and skype. Of those I prefer mattermost by a fair margin, but I'm still not sure I like it. It seems like the ui could be better. Something about the way both it and slack handle channels or groups feels clunky.
    - davedx 4y ago
      Zulip is very “channels first” and once you get used to it it works pretty well. I constantly run into issues uploading files > 10Mb to Zulip though, it just sits there “Waiting” forever. I have to put things like screencasts somewhere else. Otherwise it’s pretty good though
    - joshspankit 4y ago
      I might get backlash for this, but IRC (what all these platforms are emulating) handled channels pretty terribly also.
      - throwaway14356 4y ago
        it's an old car that gets you places without breaking down
        deleted 4y ago
        [deleted]
    - iratewizard 4y ago
      Guilded over discord in my opinion. More features like forums in a channel. Long term, I only see discord and their company culture turning it into twitch or other zealot infested dumps.
- chillfox 4y ago
  I wish we used Discord for work. It’s superior to Slack, MS Teams and googles chat thing by far.
  - p1esk 4y ago
    How is Discord superior to Slack?
    - claaams 4y ago
      Roles and channel permissions. I can't assign a role to someone and grant them granular permissions in slack like I can discord. I'm either a guest, user, admin or owner. Slack does app integrations and bots pretty well.
      - p1esk 4y ago
        Example of granular permissions?
        barbazoo 4y ago
        User X is admin of channel Y but guest of all the other channels or something like that I imagine.
        input_sh 4y ago
        Think of it as "tagging" users. Instead of a user fitting a single pre-defined category, you can add tags to a user. To give an example, let's say you have both a Discord channel and a Slack channel with the same 10 people working on a project, 7 of which are software developers. To mention the developers, your Slack option is either @everyone (including 3 non-developers) or individually. On Discord you can create @developers and add only those seven, not bothering the other 3. You can really go buckwild with that basic concept: only admin can tag @everyone, only @talkers can join a voice channel, only @projectmanagers can run some bot, only @collaborators can post to #project, @watchers can read #project but not post, while those that are neither @collaborators nor @watchers don't even see the channel... And in #otherproject you can have those same people in totally different groups and with different roles. Way more customizable than by just having public/private channels and @everyone at your disposal, as Slack does.
- darthrupert 4y ago
  Discord has the worst ux of any chat software I have ever used, fwiw. There's a fascinating race to the bottom in this area.
  - tweetle_beetle 4y ago
    I'm surprised to not see more comments like this. I think chat clients are a product which is used so frequently that after adapting, users become blind to defficiencies. I consider myself pretty technically literate and have used probably a dozen chat clients over years. Discord is the only one where I couldn't understand how to do the basics straight after installing it. I don't use it much, and when I come back to it there's always an element of guesswork. (fwiw I'm not a fan of Slack's UX either)
    - BlargMcLarg 4y ago
      Because on the flipside, there are users like me who found Discord far more intuitive than anything else. I don't think your 'technical literacy' overcomes a difference in expectations and culture when many others feel it works just fine. It's not the best UI, but it is acceptable given the status quo. Neither you nor GP are articulating or giving examples. Start there and we can have a proper discussion, otherwise it'll be just another case of 'he-said-she-said'.
  - m8s 4y ago
    That’s surprising. In what way? I find it to be the most consistent and the most correct out of any chat software I’ve used, including IRC, Slack, Mattermost, and Microsoft Teams. They seem to just get a lot of stuff right. The only thing that took me some time to adjust to was how overwhelming joining a new server can be. So many channels! Everything needs my attention! But after using it for a long time, I think this is actually a feature. I can mute channels and categories I’m uninterested in, but how many channels on Slack are never found due to poor discoverability? We run both Slack and Discord at my work and the engineers vastly prefer Discord, for what it’s worth.
    - dongping 4y ago
balderdash 4y ago
This is so important - if it’s not quantifiable, people have a tendency to ascribe no value to it…which can be a horrific mistake
joshstrange 4y ago
It's very similar to Salesforce's Heroku move. They either just don't care about that sales funnel and they remove it completely or they will keep squeezing until they kill it.
- michaelje 4y ago
  Very.. Salesforce bought Slack in 2021.
- speed_spread 4y ago
  But just think of the promotion opportunities!
- iratewizard 4y ago
  Salesforce doesn't care. There about to roll out slack-first infrastructure that turns slack into the only chat-based CRM. Their core users aren't on the free model. They're paying a small fortune for Salesforce and see Slack's cost as a drop in the bucket.
- kristianc 4y ago
  I would say they are acutely aware of the sales funnel. They weren’t making any money from those users who were ‘happily using Slack’s free tier for years’ and neither was there any prospect of converting them into paid users in the coming years. Very little point in keeping users (and paying to maintain them) who are going to be perpetually at the top of the funnel.
  - xyzzy123 4y ago
    I think it's complicated; the fact that I use a free slack instance for note taking / bots is one thing, but I'm on 2 company slacks right now (paid), 2 non-profits (1 paid 1 not) and a handful of open source communities. Am I a user who won't convert? Everyone on a free slack instance is NOT using a competitor's product. There's a tipping point where having to check multiple apps will push people towards consolidating in a single client if they possibly can, which (in the long term) may not be slack if it doesn't support "ad hoc" communities or personal use-cases at a reasonable price.
thayne 4y ago
And it is even worse than losing your positive word of mouth, because people burned by this change will start recommending against using slack now.
greggman3 4y ago
I agree with the idea, at the same time I'm sure there's some income vs expense graph that shows expenses raising faster than income and at some point surpassing it. I wonder when it will hit github. At the moment they offer free hosting for open source projects, including github actions. It seems pretty clear at some point they'll have to back off in some form or another. Maybe the "open source" part is enough of a filter?
- stemlord 4y ago
  Well I thought github was a "you are the product" sort of deal with Copilot?
  - ggsp 4y ago
    How so?
    - joshspankit 4y ago
      They scraped all the code submitted to GitHub and used it to train the AI behind the now-paid Copilot product
      - ggsp 4y ago
        In their FAQ [1], GitHub state: GitHub Copilot is powered by Codex, a generative pretrained AI model created by OpenAI. It has been trained on natural language text and source code from publicly available sources, including code in public repositories on GitHub. Genuine question, has there been any evidence to substantiate your claim? [1] https://github.com/features/copilot#what-data-has-github-copilot-been-trained-on https://github.com/features/copilot#what-data-has-github-cop...
        joshspankit 4y ago
        > including code in public repositories on GitHub. You just provided the evidence. I was incorrect to use the term "all the code", but they clearly and openly used GitHub code to train Copilot
renewiltord 4y ago
I think all of this is possible through sampling and customer interviews. Besides Slack has fairly high awareness. The marketing strategy changes as your product moves through the awareness curve.
techsin101 4y ago
dark ages of A/B driven blindness
dkrich 4y ago
There’s no way to know how many corporate plans were sold because a single team member relied on Slack outside of work, or how many pro user accounts exist because someone was visiting a Slack-fluent friend. So why assume it’s positive ROI? The people who make purchasing decisions in the organizations Salesforce plays in don’t typically make them based off recommendations of people happily using a free tier on outside projects but rather those made by massive sales teams.
- joshspankit 4y ago
  Underneath both, they make those choices based on trust. If a massive sales teams gains their trust it means sales. If employees have gained their trust it means sales.
- saimiam 4y ago
  This is not my experience. But don’t take my word for it. Why else do you think students get software or checking accounts for free or much lower cost? The net LTV of getting users accustomed to your product who later evangelize it for free is priceless.
ReptileMan 4y ago
Not only that but there are decisionmakers in organizations that also use free tiers for stuff in their private lives. Piss one of them off enough and suddenly you can lose a big sale or existing customer. So tinkering with free plans downwards can have unforeseen consequences. And with the amount of data slack uses so low and costs of bandwidth and spinning rust approaching zero - the idea that free tier limitation are anything other than create a painpoint for people to upgrade is a joke.
nine_k 4y ago
Slack's leadership likely think that Slack is already so ingrained in corporate settings that people will go for it by default, without word of mouth from people using a free plan. There is enough word of mouth from people who used it on a previous job. Sort of like Jira. I started using Slack in 2015, and never in my life used a free Slack account.
rattray 4y ago
GitHub is a good example of an enduringly useful (to the company) free tier. Because devs use it for OSS/hobbies, they want to use it at work. Simple.
- tomrod 4y ago
  That, and their paid-for subscriptions are natural extensions of the already super useful platform. Either more quantity (actions) or more useful features on top of an already fully useful feature set. Users pay for convenience and for more, not just slightly better.
EdwardDiego 4y ago
By now, I'm pretty sure everyone who was going to use Slack has used Slack.
- pyinstallwoes 4y ago
  How can you possibly measure that?
  - oxfordmale 4y ago
    This concept of market saturation is a well known concept, however, you forgot one important part, the next generation. It is well known under marketeers that is it is hard to change habits. An 80 year old is not suddenly going to change toothpaste brand because they saw an amazing ad on television. However, a rebellious teenager/young adult will want to pick their own toothpaste brand, and are susceptible to marketing campaigns. Personally I have been using a different toothpaste brand because my teenage children want it, and they offered bulk discount, so not worth buying my usual brand in addition. This is the same with Slack/Discord. If I can attract bright individual to work for me if I offer them Discord, I don't really mind switching to Discord.
    - pyinstallwoes 4y ago
      There's something to me about this that smells like it leads to bad assumptions; especially on things that have unforseen effects. You could argue that the internet was saturated in the 80s based on being connected only by a few universities. I don't think this is a well known science by any means or a well known concept.
- joshspankit 4y ago
  There’s an XKCD for that: https://xkcd.com/1053/ https://xkcd.com/1053/
TomSwirly 4y ago
> Excellent tools spread through the best kind of word of mouth. They did that already. Years ago, they did that. Now everyone knows about slack.
- joshspankit 4y ago
  https://xkcd.com/1053/ https://xkcd.com/1053/
jwie 4y ago
After the Salesforce acquisition SF may believe they no longer need this funnel, since Slack now has access to all Salesforce customers and vice versa.

onlyrealcuzzo 4y ago

There's not many ways to know many things with 100% certainty, but you can have a decent probability of knowing the impact the free tier has.

xmprt 4y ago

Makes me wonder how long before Discord rolls out their enterprise tier. There are tons of Gen Z and Millenials using Discord who are likely in positions where they can make those kinds of decisions for the company. And it's a great and intuitive product too.

echelon 4y ago
Discord is way better than Slack for B2C if you're reaching that demographic. I'm running my start-up via Discord and it's grown to a 60,000-member community. Incredible engagement. Fantastic way to find customers and business use cases, too. For "enterprise", we run a separate instance for staff with lots of useful Github, Clickup, and other integrations.
- dqpb 4y ago
  My experience is that discord is basically just a vector for scammers to directly message me.
  - tpxl 4y ago
    You can turn off random people messaging you for what it's worth.
  - ALittleLight 4y ago
    If you join any cryptocurrency related Discords you can dial the random scammers up quite a bit.
- toastal 4y ago
  While I understand that approach EF going Discord-forward, it's one that's prevented me from joining many circles now as I've pledged to take my data privacy more seriously and proprietary apps aren't it. I hope you offer at least one alternative (but if you're not targeting open-source users or privacy advocates, there likely wouldn't be a difference).
  - LunaSea 4y ago
    In this day and age that is simply not possible anymore. Most apps have no good open source alternatives.
    - MaKey 4y ago
      Zulip is a pretty good open source alternative to Discord / Slack.
    - joshspankit 4y ago
      Despite the looming narratives that tell us to give up our data, it’s always possible. There are dozens of products and countless open protocols to base new products on. We could even just use IRC again.
      - RunSet 4y ago
        One nice thing about IRC is it is sure to remain an alternative as services which purportedly lack alternatives build paywalls or become the center of scandals relating to mishandling user data.
- pid-1 4y ago
  Discord lacks features like SSO, auditing and security controls, making it impossible to adopt in many business environments.
mikepurvis 4y ago
As a moderate user of both, they seem almost indistinguishable to me. Slack probably has more integration with productivity tools and a better auditing/compliance story, but it’s not at all obvious to me that Discord couldn’t become a drop in replacement.
- galangalalgol 4y ago
  How would you rate mattermost and zulip compared to slack and discord? I've only used slack, mattermost and skype. Of those I prefer mattermost by a fair margin, but I'm still not sure I like it. It seems like the ui could be better. Something about the way both it and slack handle channels or groups feels clunky.
  - davedx 4y ago
    Zulip is very “channels first” and once you get used to it it works pretty well. I constantly run into issues uploading files > 10Mb to Zulip though, it just sits there “Waiting” forever. I have to put things like screencasts somewhere else. Otherwise it’s pretty good though
  - joshspankit 4y ago
    I might get backlash for this, but IRC (what all these platforms are emulating) handled channels pretty terribly also.
    - throwaway14356 4y ago
      it's an old car that gets you places without breaking down
      - deleted 4y ago
        [deleted]
  - iratewizard 4y ago
    Guilded over discord in my opinion. More features like forums in a channel. Long term, I only see discord and their company culture turning it into twitch or other zealot infested dumps.
chillfox 4y ago
I wish we used Discord for work. It’s superior to Slack, MS Teams and googles chat thing by far.
- p1esk 4y ago
  How is Discord superior to Slack?
  - claaams 4y ago
    Roles and channel permissions. I can't assign a role to someone and grant them granular permissions in slack like I can discord. I'm either a guest, user, admin or owner. Slack does app integrations and bots pretty well.
    - p1esk 4y ago
      Example of granular permissions?
      - barbazoo 4y ago
        User X is admin of channel Y but guest of all the other channels or something like that I imagine.
      - input_sh 4y ago
        Think of it as "tagging" users. Instead of a user fitting a single pre-defined category, you can add tags to a user. To give an example, let's say you have both a Discord channel and a Slack channel with the same 10 people working on a project, 7 of which are software developers. To mention the developers, your Slack option is either @everyone (including 3 non-developers) or individually. On Discord you can create @developers and add only those seven, not bothering the other 3. You can really go buckwild with that basic concept: only admin can tag @everyone, only @talkers can join a voice channel, only @projectmanagers can run some bot, only @collaborators can post to #project, @watchers can read #project but not post, while those that are neither @collaborators nor @watchers don't even see the channel... And in #otherproject you can have those same people in totally different groups and with different roles. Way more customizable than by just having public/private channels and @everyone at your disposal, as Slack does.
darthrupert 4y ago
Discord has the worst ux of any chat software I have ever used, fwiw. There's a fascinating race to the bottom in this area.
- tweetle_beetle 4y ago
  I'm surprised to not see more comments like this. I think chat clients are a product which is used so frequently that after adapting, users become blind to defficiencies. I consider myself pretty technically literate and have used probably a dozen chat clients over years. Discord is the only one where I couldn't understand how to do the basics straight after installing it. I don't use it much, and when I come back to it there's always an element of guesswork. (fwiw I'm not a fan of Slack's UX either)
  - BlargMcLarg 4y ago
    Because on the flipside, there are users like me who found Discord far more intuitive than anything else. I don't think your 'technical literacy' overcomes a difference in expectations and culture when many others feel it works just fine. It's not the best UI, but it is acceptable given the status quo. Neither you nor GP are articulating or giving examples. Start there and we can have a proper discussion, otherwise it'll be just another case of 'he-said-she-said'.
- m8s 4y ago
  That’s surprising. In what way? I find it to be the most consistent and the most correct out of any chat software I’ve used, including IRC, Slack, Mattermost, and Microsoft Teams. They seem to just get a lot of stuff right. The only thing that took me some time to adjust to was how overwhelming joining a new server can be. So many channels! Everything needs my attention! But after using it for a long time, I think this is actually a feature. I can mute channels and categories I’m uninterested in, but how many channels on Slack are never found due to poor discoverability? We run both Slack and Discord at my work and the engineers vastly prefer Discord, for what it’s worth.
  - dongping 4y ago

balderdash 4y ago

This is so important - if it’s not quantifiable, people have a tendency to ascribe no value to it…which can be a horrific mistake

joshstrange 4y ago

It's very similar to Salesforce's Heroku move. They either just don't care about that sales funnel and they remove it completely or they will keep squeezing until they kill it.

michaelje 4y ago
Very.. Salesforce bought Slack in 2021.
speed_spread 4y ago
But just think of the promotion opportunities!
iratewizard 4y ago
Salesforce doesn't care. There about to roll out slack-first infrastructure that turns slack into the only chat-based CRM. Their core users aren't on the free model. They're paying a small fortune for Salesforce and see Slack's cost as a drop in the bucket.
kristianc 4y ago
I would say they are acutely aware of the sales funnel. They weren’t making any money from those users who were ‘happily using Slack’s free tier for years’ and neither was there any prospect of converting them into paid users in the coming years. Very little point in keeping users (and paying to maintain them) who are going to be perpetually at the top of the funnel.
- xyzzy123 4y ago
  I think it's complicated; the fact that I use a free slack instance for note taking / bots is one thing, but I'm on 2 company slacks right now (paid), 2 non-profits (1 paid 1 not) and a handful of open source communities. Am I a user who won't convert? Everyone on a free slack instance is NOT using a competitor's product. There's a tipping point where having to check multiple apps will push people towards consolidating in a single client if they possibly can, which (in the long term) may not be slack if it doesn't support "ad hoc" communities or personal use-cases at a reasonable price.

thayne 4y ago

And it is even worse than losing your positive word of mouth, because people burned by this change will start recommending against using slack now.

greggman3 4y ago

I agree with the idea, at the same time I'm sure there's some income vs expense graph that shows expenses raising faster than income and at some point surpassing it. I wonder when it will hit github. At the moment they offer free hosting for open source projects, including github actions. It seems pretty clear at some point they'll have to back off in some form or another. Maybe the "open source" part is enough of a filter?

stemlord 4y ago
Well I thought github was a "you are the product" sort of deal with Copilot?
- ggsp 4y ago
  How so?
  - joshspankit 4y ago
    They scraped all the code submitted to GitHub and used it to train the AI behind the now-paid Copilot product
    - ggsp 4y ago
      In their FAQ [1], GitHub state: GitHub Copilot is powered by Codex, a generative pretrained AI model created by OpenAI. It has been trained on natural language text and source code from publicly available sources, including code in public repositories on GitHub. Genuine question, has there been any evidence to substantiate your claim? [1] https://github.com/features/copilot#what-data-has-github-copilot-been-trained-on https://github.com/features/copilot#what-data-has-github-cop...
      - joshspankit 4y ago
        > including code in public repositories on GitHub. You just provided the evidence. I was incorrect to use the term "all the code", but they clearly and openly used GitHub code to train Copilot

renewiltord 4y ago

I think all of this is possible through sampling and customer interviews. Besides Slack has fairly high awareness. The marketing strategy changes as your product moves through the awareness curve.

techsin101 4y ago

dark ages of A/B driven blindness

dkrich 4y ago

There’s no way to know how many corporate plans were sold because a single team member relied on Slack outside of work, or how many pro user accounts exist because someone was visiting a Slack-fluent friend. So why assume it’s positive ROI? The people who make purchasing decisions in the organizations Salesforce plays in don’t typically make them based off recommendations of people happily using a free tier on outside projects but rather those made by massive sales teams.

joshspankit 4y ago
Underneath both, they make those choices based on trust. If a massive sales teams gains their trust it means sales. If employees have gained their trust it means sales.
saimiam 4y ago
This is not my experience. But don’t take my word for it. Why else do you think students get software or checking accounts for free or much lower cost? The net LTV of getting users accustomed to your product who later evangelize it for free is priceless.

ReptileMan 4y ago

Not only that but there are decisionmakers in organizations that also use free tiers for stuff in their private lives. Piss one of them off enough and suddenly you can lose a big sale or existing customer. So tinkering with free plans downwards can have unforeseen consequences. And with the amount of data slack uses so low and costs of bandwidth and spinning rust approaching zero - the idea that free tier limitation are anything other than create a painpoint for people to upgrade is a joke.

nine_k 4y ago

Slack's leadership likely think that Slack is already so ingrained in corporate settings that people will go for it by default, without word of mouth from people using a free plan. There is enough word of mouth from people who used it on a previous job. Sort of like Jira. I started using Slack in 2015, and never in my life used a free Slack account.

rattray 4y ago

GitHub is a good example of an enduringly useful (to the company) free tier. Because devs use it for OSS/hobbies, they want to use it at work. Simple.

tomrod 4y ago
That, and their paid-for subscriptions are natural extensions of the already super useful platform. Either more quantity (actions) or more useful features on top of an already fully useful feature set. Users pay for convenience and for more, not just slightly better.

EdwardDiego 4y ago

By now, I'm pretty sure everyone who was going to use Slack has used Slack.

pyinstallwoes 4y ago
How can you possibly measure that?
- oxfordmale 4y ago
  This concept of market saturation is a well known concept, however, you forgot one important part, the next generation. It is well known under marketeers that is it is hard to change habits. An 80 year old is not suddenly going to change toothpaste brand because they saw an amazing ad on television. However, a rebellious teenager/young adult will want to pick their own toothpaste brand, and are susceptible to marketing campaigns. Personally I have been using a different toothpaste brand because my teenage children want it, and they offered bulk discount, so not worth buying my usual brand in addition. This is the same with Slack/Discord. If I can attract bright individual to work for me if I offer them Discord, I don't really mind switching to Discord.
  - pyinstallwoes 4y ago
    There's something to me about this that smells like it leads to bad assumptions; especially on things that have unforseen effects. You could argue that the internet was saturated in the 80s based on being connected only by a few universities. I don't think this is a well known science by any means or a well known concept.
joshspankit 4y ago
There’s an XKCD for that: https://xkcd.com/1053/ https://xkcd.com/1053/

TomSwirly 4y ago

> Excellent tools spread through the best kind of word of mouth. They did that already. Years ago, they did that. Now everyone knows about slack.

joshspankit 4y ago
https://xkcd.com/1053/ https://xkcd.com/1053/

jwie 4y ago

After the Salesforce acquisition SF may believe they no longer need this funnel, since Slack now has access to all Salesforce customers and vice versa.