https://en.wikipedia.org/wiki/Latham_Report https://en.wikipedia.org/wiki/Latham_Report Latham identified industry inefficiencies, condemning existing industry

https://en.wikipedia.org/wiki/Latham_Report https://en.wikipedia.org/wiki/Latham_Report Latham identified industry inefficiencies, condemning existing industry practices as 'adversarial', 'ineffective', 'fragmented', 'incapable of delivering for its clients' and 'lacking respect for its employees'. From 1994, almost two decades later and not much has changed.