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In an ethical, commercial and legal sense, you are definitely entitled to a refund in these circumstances. But in a philosophical and aesthetic sense, if you c
by Bakary 4y ago
In an ethical, commercial and legal sense, you are definitely entitled to a refund in these circumstances.
But in a philosophical and aesthetic sense, if you can't fix the screen yourself, you might not be the target audience for this product.
- deleted 4y ago[deleted]
- fzfaa 4y agoAs far as I know pinephone is a phone for software tinkerers.
- omni 4y agoI'll bite: how am I supposed to fix at shattered screen, at no additional cost to myself?
- Bakary 4y agoYou can't. That's why I made the distinction between the ethical and aesthetic aspect, and concluded that the GP was most definitely entitled to a refund. Since the legal and financial framework supports this logic as I do, they were able to turn that refund into a reality. A decent comparison would be wild, ad-hoc music festivals or raves. Nobody deserves to have painful experiences, and such experiences certainly do not have to be a fundamental part of these events. Nor should people be shamed for complaining after the fact. That said, it's also true that you have to approach these things with a certain mindset that's conducive to making the most of it. The comments I'm seeing here don't reflect that, even if I don't disagree with their arguments regarding commercial responsibility.
- tomxor 4y agoYou don't. These devices are sold close to cost price. Ethically the disclaimer still makes sense even if shipping killed your screen and not manufacturing. Although I'm surprised it's not possible to get the shipping company to foot the bill.
- vinaypai 4y agoShipping companies have pretty explicit limits on liablility unless you declare a higher value (and pay a fee). Of course they won't accept high value fragile items for shipment if they're not packaged adequately, which seems to be the case here.