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Their customer support has also been great. I ordered an early batch, they discovered it had some problems and proactively notified me, explained they were man
by yanowitz 15y ago
Their customer support has also been great. I ordered an early batch, they discovered it had some problems and proactively notified me, explained they were manufacturing replacement batches and then sent me the bug fixed version. And I hadn't yet noticed the problem.
How I wish all companies were like that.
- morsch 15y ago6. Offer surprisingly good customer service.
- becasse 15y agoI was surprised when I saw: 12 minipacks in a lovely big pouch Multi-Colour 12x5g * £11.50 * 12 minipacks in a lovely big pouch Black and White 12x5g * £12.50 * er,... that's strange. Why would the black-and-white ones cost one pound more? It's just silly anyway - they could easily make them both, say £12.00, and overall they would get enough revenues, and people could just choose the colour they want! but hang on a minute! They actually want people to take the colourful ones! Most people are so mean, that they would rather save £1 and they don't care about the colour - and then there are lots of nice colourful pictures for the website. Compare the pictures on https://www.buymightyputtynow.com/ https://www.buymightyputtynow.com/ - how boring are they?! I am totally sure that Sugru is a great product, and has many more uses than mightyputty etc., after all it's flexible! and grippy! and I will probably buy some myself for something I do actually want to fix, but the thing Sugru are doing the best is * great marketing !!! * Well done Sugru, all the best.
- vibragiel 15y ago+1 I ordered some sugru a year ago, but apparently the shipment got lost in the post. I replied to the order confirmation mail pointing up the delay, and shortly afterwards I got a mail from Jane herself telling they would ship a replacement.