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I don't know. Forums like this, at companies like this, are maintained by one of marketing, sales, success, or some blend of the three (revops? engagement? pick
by n42 4y ago
I don't know. Forums like this, at companies like this, are maintained by one of marketing, sales, success, or some blend of the three (revops? engagement? pick your poison).
In the best case, a low level employee made bad choices. More likely than that, a higher level leader in one of those orgs is enforcing a policy decision of theirs. I seriously doubt a C level is involved in any way with this decision.
I just don't see how this decision has any bearing on my trust in what they're building.
- dkonofalski 4y agoI would agree with you except for two reasons: 1. Senior staff, including Dave (the owner of AgileBits), participate in the forums and are participating in the exact discussions in question while completely ignoring the questions people are asking. It would be hard for them to claim ignorance of what's going on. 2. This also happened during the subscription phase and it happened during the sunsetting phase of standalone vaults so this isn't a first-time incident or atypical of how they respond to stuff from a PR standpoint. It seems like, as a company, their position is to ignore the things that they don't have canned responses for and only answer the things they do have canned responses for and it's obvious that this is what happens to everyone participating. Again... product-wise, 1Password is superior in almost every way to others. As a company, though, it's hard to continue to support them when it would be far more effective to just be honest and say "We've decided not to do x at this time because of y" or "We're going this route because of y and we understand that that's not for everyone but it's much harder for us to do x when only z% of people use the feature."