This is what it is for me. Take, for instance, a company like Crutchfield. Their entire call center is based out of New Jersey or something like that. The impo

This is what it is for me. Take, for instance, a company like Crutchfield. Their entire call center is based out of New Jersey or something like that. The important part is that it's in-house. They are all extremely knowledgeable and powerful to help you out. If it's out-sourced to another company or country, the result is the same. They mostly can't do anything.