I don't care if the person on the other end of the phone has an accent. I care if we are mutually intelligible and we can get things resolved. I have had (and I

I don't care if the person on the other end of the phone has an accent. I care if we are mutually intelligible and we can get things resolved. I have had (and I'm sure some of you reading this have as well) some call center people whose English I just could not understand. I've also had some that could not understand my midwestern American accent. I have had some call center interactions with people (obviously in a different country) that passed me around their noisy call center round-robin, only to be hung up on...multiple times. I've had some that simply didn't have the authority or the answers I was looking for. It's frustrating. It's unfortunate that this has now been associated with accents. The issue here is unit economics. Yes, I am one of the vilified that has asked a person in a call-center to "transfer me to an American center" out of frustration. The reason is because, if I get a place in America (identified by the accent) for an American company, I know 9 times outta 10, it's gonna be a dedicated call center ONLY for that company. Otherwise, I'm dealing with a massive call-center which probably has many client companies and could give a damn if one frustrated customer of one of their many clients can't find a resolution. Point being, aside from language issues, I don't give a damn about the accent. I care about quality of services and actually getting things resolved in a timely manner. Also: Shout out to Apple for having some of the best customer service in the game!