Reseller here (for a little over 10 years). We've had it happen and support channels have become worse than they ever were. There was a brief period of time I c

Reseller here (for a little over 10 years). We've had it happen and support channels have become worse than they ever were. There was a brief period of time I could get phone billing support with good English comprehension, but that's not possible anymore. The last major issue I had with paid accounts is Google decided to move the goal posts a few years ago and basically make a small college course to maintain being a reseller. Originally you just needed so many licenses and a credit check. We didn't know they launched this new system and had a client hit storage limits on one of his accounts. Any other company you'd just increase the license tier, vendor gets more money, client gets more service, everybody wins. With Google though, this isn't possible for a reseller in my situation. Support had told us to just go in and increase the license, but the option wasn't available in the redesigned panel. Instead I need to complete a course and maybe a week or so after get blessed enough to have the ability to submit a 'deal' to increase the tier for the customer's account. Oh and it took me over a week to get this suggested resolution (that requires in best case another week). At no point did I ever feel anyone at Google gave a shit about me or any of my clients, and I regret becoming a reseller and ever recommending them. EDIT: Use fastmail, I just wish their reseller panel was a bit more fleshed out.