I've followed other forums where company representatives can post, and I think it takes a person with an exceptional skill set to handle the comments and discus

I've followed other forums where company representatives can post, and I think it takes a person with an exceptional skill set to handle the comments and discussions that result. It's not a "normal" skill that I'd expect of any normal job duty, even HR or PR. So I think the proscription of comments is necessary to avoid frightening those people away. I've seen otherwise competent and articulate people get baited into losing their composure or taking the low road. Forum interaction is, for better or worse, a performance art. Anyway, somebody can always start a thread about the same company.