I had the same sort of firmware issue with a Dell UP2414Q which was released in 2013. Major problems like half the screen not working or no picture at all. No

I had the same sort of firmware issue with a Dell UP2414Q which was released in 2013. Major problems like half the screen not working or no picture at all. No you can't have the firmware update. You can exchange it for a refurbished monitor and "should" get the new firmware. There's a 53 page Dell forum thread about that disaster of a monitor: https://www.dell.com/community/Monitors/UP3214Q-UP2414Q-1-2-screen-issue-and-or-No-picture-after/td-p/4260496/page/53 https://www.dell.com/community/Monitors/UP3214Q-UP2414Q-1-2-... Amazing that nearly 10 years later they still can't update monitor firmware in the field.