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I'm curious what HN folks' experiences with CCPA have been (from the consumer side)? For instance, I filled out a form for CCPA data deletion, at a very large

I'm curious what HN folks' experiences with CCPA have been (from the consumer side)? For instance, I filled out a form for CCPA data deletion, at a very large data broker, to receive a report on data they had collected and to request my data not be sold, and then had evidence that my data was both retained and continued to be sold several months later. I wish surveillance was opt-in (yes, no one would and that is the point). It is quite a burden to try to "opt out" from data collection and sales with so many companies collecting, aggregating and selling this personal information.

AlotOfReading 4y ago
Most of the companies I've tried to opt-out from either don't recognize their obligations (you're not a 'customer' even though we're collecting your data), don't have a way to opt out short of contacting a legal department that has no public contact info, or failed to actually resolve the issue. I can only recall one case where I succeeded, in a couple dozen attempts.
- ThrustVectoring 4y ago
  > short of contacting a legal department that has no public contact info All corporations are required to have an "agent for service of process" in the state they are registered in, and the secretary of state should maintain a lookup tool for this (haven't checked all 50 but it's common). Opt-out should take you approximately ten minutes - look up their agent for service of process, and send a certified letter explaining the action you want them to take to avoid the lawsuit you are considering.
__derek__ 4y ago
> I wish surveillance was opt-in (yes, no one would and that is the point). The European Data Protection Board is moving in that direction for "virtual voice assistants": requiring active consent to store data beyond what's necessary to execute the immediate request.[1] [1]: https://edpb.europa.eu/news/news/2021/july-7-12-plenaries-adopted-documents_en https://edpb.europa.eu/news/news/2021/july-7-12-plenaries-ad...
lelandfe 4y ago
You can cancel your NYTimes subscription with a click if you live in California. Anywhere else and you have to call and suffer their customer retention haranguing. Pretty much the only CCPA benefit I’ve seen.
- keneda7 4y ago
  I sure wish EPIC passes auto renew would be like this for CA. Even after calling EPIC its nearly impossible to get auto renew cancelled.
- Shank 4y ago
  > You can cancel your NYTimes subscription with a click if you live in California This is frequently echoed on HN, but my experience in California trying to cancel NYT is that option wasn’t present at all. In fact, when I couldn’t reach a human to cancel for an hour, I gave up and paused the credit card associated with NYT. They then got declined 3 times, and force posted the transaction without approval. Then, it took a credit card dispute to resolve, at which point NYT lost because posting transactions without approval turns out to be a per-se violation of Visa’s merchant guidelines. So, I’m not sure if this is an account-based flag or AB test, but it isn’t a universal fact that you can cancel NYT in 1-click in CA.
  - chmod600 4y ago
    What is "force posting"?
    - Shank 4y ago
      > A force-post transaction allows the merchant to bypass the authorization process by manually entering a previously obtained authorization code. > The transaction is then routed through clearing and settlement and subsequently force-posted to the issuer. From: https://www.sbcp.bank/blog/banknotes-blog/how-fraudsters-are-using-force-sale-transactions-to-commit-fraud https://www.sbcp.bank/blog/banknotes-blog/how-fraudsters-are... In effect, a force-post transaction is just a normal transaction that didn't use the authorization process. It turns out that this is a thing that can happen!

AlotOfReading 4y ago

Most of the companies I've tried to opt-out from either don't recognize their obligations (you're not a 'customer' even though we're collecting your data), don't have a way to opt out short of contacting a legal department that has no public contact info, or failed to actually resolve the issue. I can only recall one case where I succeeded, in a couple dozen attempts.

ThrustVectoring 4y ago
> short of contacting a legal department that has no public contact info All corporations are required to have an "agent for service of process" in the state they are registered in, and the secretary of state should maintain a lookup tool for this (haven't checked all 50 but it's common). Opt-out should take you approximately ten minutes - look up their agent for service of process, and send a certified letter explaining the action you want them to take to avoid the lawsuit you are considering.

__derek__ 4y ago

> I wish surveillance was opt-in (yes, no one would and that is the point). The European Data Protection Board is moving in that direction for "virtual voice assistants": requiring active consent to store data beyond what's necessary to execute the immediate request.[1] [1]: https://edpb.europa.eu/news/news/2021/july-7-12-plenaries-adopted-documents_en https://edpb.europa.eu/news/news/2021/july-7-12-plenaries-ad...

lelandfe 4y ago

You can cancel your NYTimes subscription with a click if you live in California. Anywhere else and you have to call and suffer their customer retention haranguing. Pretty much the only CCPA benefit I’ve seen.

keneda7 4y ago
I sure wish EPIC passes auto renew would be like this for CA. Even after calling EPIC its nearly impossible to get auto renew cancelled.
Shank 4y ago
> You can cancel your NYTimes subscription with a click if you live in California This is frequently echoed on HN, but my experience in California trying to cancel NYT is that option wasn’t present at all. In fact, when I couldn’t reach a human to cancel for an hour, I gave up and paused the credit card associated with NYT. They then got declined 3 times, and force posted the transaction without approval. Then, it took a credit card dispute to resolve, at which point NYT lost because posting transactions without approval turns out to be a per-se violation of Visa’s merchant guidelines. So, I’m not sure if this is an account-based flag or AB test, but it isn’t a universal fact that you can cancel NYT in 1-click in CA.
- chmod600 4y ago
  What is "force posting"?
  - Shank 4y ago
    > A force-post transaction allows the merchant to bypass the authorization process by manually entering a previously obtained authorization code. > The transaction is then routed through clearing and settlement and subsequently force-posted to the issuer. From: https://www.sbcp.bank/blog/banknotes-blog/how-fraudsters-are-using-force-sale-transactions-to-commit-fraud https://www.sbcp.bank/blog/banknotes-blog/how-fraudsters-are... In effect, a force-post transaction is just a normal transaction that didn't use the authorization process. It turns out that this is a thing that can happen!