3 ms·
If the product arrived defective (including security flaws), then the liability is on the manufacturer and they should fix it free of charge, because they sold
by throw10920 4y ago
If the product arrived defective (including security flaws), then the liability is on the manufacturer and they should fix it free of charge, because they sold you a product with a defect.
This is categorically different than software updates and feature releases - in that case, you can justify a recurring subscription, because extra value is being provided to the customer. In the bug-fixing case, the customer literally did not receive the value was promised to them (false advertising) - the bug represents an unfulfilled obligation, and the fix is not new functionality, but the fulfillment of what was already promised and paid for.
- lukeschlather 4y agoSecurity issues with software are "normal wear and tear." If you want something to remain secure you need to provide regular security updates. Assuming it's secure at ship-time, a remote-start keyfob is unlikely to be secure 5 years from now (not without regular software updates.) This is distinct from something like heated seats where yes, if it works it works.