A 1000x this. I see it with other software companies chasing enterprises (or at least VC backed companies) - Varnish Cache is a particularly egregious example.

A 1000x this. I see it with other software companies chasing enterprises (or at least VC backed companies) - Varnish Cache is a particularly egregious example. In the end it hurts them because a developer or consultant may find a problem that is worth the license fee to solve - but with no hands on experience of the product due to the cost, it's hard to recommend it and take the reputational risk in case it doesn't live up to its promises.