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"What Google needs to do if they're going to pursue this strategy is to contract a manufacturer like Asus and basically design and sell the thing themselves."
by crag 15y ago
"What Google needs to do if they're going to pursue this strategy is to contract a manufacturer like Asus and basically design and sell the thing themselves."
Google doesn't have a marketing team on the ground. Selling to enterprise requires face time. Lots of it. Second, Google doesn't offer good support. The best you can get is email support. Which isn't gonna cut it.
Until Google makes serious investments in these area ChromeOS isn't breaking into the IT shops.
- adgar 15y agoDisclaimer: I am a Google employee. > Google doesn't have a marketing team on the ground. Selling to enterprise requires face time. Lots of it. Perhaps I'm biased as a Google employee in NYC, but there are hundreds of sales and marketing employees in my building and across the street in Chelsea market. Google is very serious about expanding into the enterprise, and yes, that includes sales and marketing efforts. Why do you think that is not the case? > Second, Google doesn't offer good support. The best you can get is email support. The first result for the query [google phone support] on Google is http://www.google.com/support/a/bin/static.py?page=contacting_support.html http://www.google.com/support/a/bin/static.py?page=contactin..., which gives both US and international numbers for 24/7 phone support for Google Apps Business and Education editions. AdWords also has phone support. I do not know details about Chromebooks, but it is simply untrue that google only has email support.
- netcan 15y agoDisclaimer: I am a Google customer. Not an app customer but I've been responsible for several million in ad spend over the years. If the support you get you when you spend 10,000k+ per week is anything to go by, Google has the worst support I have ever encountered. By far.