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Telemetry can be an invaluable source of information to improve products, everyone knows that; it's sorta like having 100% of the users continuously reporting b
by squarefoot 4y ago
Telemetry can be an invaluable source of information to improve products, everyone knows that; it's sorta like having 100% of the users continuously reporting bugs and information from which software vendors can infer most wanted features or modifications to improve usability. Which business wouldn't want that? If done right it could be great for everyone, including users.
Unfortunately there's no way to ensure that invaluable tool won't one day be used against users to sneak out data that wouldn't contribute in any way to products improvement, namely making profits from users profiling.
But the point isn't being good or evil; businesses have no sense of morals, they don't obey to common sense but rather take the path that leads to the higher profits, and these days profiling users unfortunately brings high profits. It's not a matter of which company is good or bad, or if telemetry can be done right or not, but rather how long until a software with built in telemetry will use it the wrong way, because soon or later everyone of them will be presented the scenario in which doing a bad thing brings them more profits; and this principle applies way beyond telemetry.