I'm guessing you're on an Intel Mac. I'm on M1. The interface in the plugin of video bug looks like it was designed by a blind person. It's pretty problematic.

I'm guessing you're on an Intel Mac. I'm on M1. The interface in the plugin of video bug looks like it was designed by a blind person. It's pretty problematic. The steps to follow aren't clear and had I not known how to install an agent I would have been bewildered. I can't imagine someone without deep experience in this field using a tool like that.