> Some people just care and willing to lend a hand in cases where they can help. Why don't they (whoever at the company is in a position to make a difference)

> Some people just care and willing to lend a hand in cases where they can help. Why don't they (whoever at the company is in a position to make a difference) care before there is bad publicity? It's either incompetence or indifference. krisoft left another comment already that explains it quite well. There is little - if any - reason to give Stripe the benefit of the doubt here, and there are a lot of reasons to believe it's intentional.