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It costs real money to provide real support. For those CTOs in the back: YOU NEED TO PAY REAL MONEY TO GET REAL SERVICE.
by aaaaaaaaata 4y ago
It costs real money to provide real support.
For those CTOs in the back:
YOU NEED TO PAY REAL MONEY TO GET REAL SERVICE.
- el_nahual 4y agoExcept the extra cost here is on the wrong side of the equation: it's on the variable side. So yes, CTO's should "pay real money to get real support," but that only makes sense if the costs don't scale with every dollar of revenue. A 5% fee is basically impossible to pay for anything that's not software (90%+) margins. Ecommerce, for example, has about 5%-10% net margins. 2%, net, extra payment processing fees is huge.
- LionTamer 4y agoTo be fair Paddle explicitly says that they are a payment solutions platform for SaaS companies