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Edwin from Stripe here. Just to be totally clear, only a very small fraction of Stripe’s userbase is impacted by this. That said, Stripe being unavailable for e

Edwin from Stripe here. Just to be totally clear, only a very small fraction of Stripe’s userbase is impacted by this. That said, Stripe being unavailable for even a single user is very concerning for us, and we’re fixing things as rapidly as we can. Follow this thread for updates: https://twitter.com/stripestatus/status/1561809071061155841 https://twitter.com/stripestatus/status/1561809071061155841.

rad_gruchalski 4y ago
Do you have any medium for such updates available to those who aren’t on Twitter?
- edwinwee 4y ago
  $ stripe status with Stripe CLI (https://stripe.com/docs/cli/status https://stripe.com/docs/cli/status) or RSS: https://status.stripe.com/current/atom.xml https://status.stripe.com/current/atom.xml
  - rad_gruchalski 4y ago
    Thank you
AussieWog93 4y ago
>Stripe being unavailable for even a single user is very concerning for us And yet when my website's card payments were abruptly disabled because some opaque ML algorithm decided one of my transactions was fraudulent (in spite of the customer's own insistence that it was genuine), you wouldn't even respond to my emails. If you want a no-bullshit payment processor that actually gives a fuck about their customers, try pinpayments.com.
- deleted 4y ago
  [deleted]
- edwinwee 4y ago
  Hm, we respond to emails, so I wonder what broke here. If you're still interested in narrowing down what happened to that transaction, could you email me at edwin@stripe.com?
  - AussieWog93 4y ago
    It was 3 or 4 years ago now, and I've moved provider to Pin Payments with absolutely no regrets. Double checked my inbox and confirmed exactly what happened (it was in Jan 2019). - The algorithm flagged a transaction, which led to the whole account being blocked and the buyer being refunded (which confused the heck out of them, as they didn't file any complaints). - I was sent a link to a form to fill in so the account could be verified and reinstated, but due to a computer bug it simply lead to a 404 page. - I contacted support@stripe.com to ask where we could go from there, radio silence. I remember looking for a phone support number at the time too, but it didn't seem to exist. While I do understand that IT failures happen, payment processing is critical infrastructure for small business owners and this level of support is/was unacceptable.
  - wswope 4y ago
    > we respond to emails Edwin, I’ve seen dozens of claims of Stripe simply ignoring complaints to support@stripe.com, a few in this very thread. You even fess up to dropping one personally in this thread: https://news.ycombinator.com/item?id=32558671 https://news.ycombinator.com/item?id=32558671 This is totally par for the course for Stripe - how on earth can you say that quote in good faith?
    - bombcar 4y ago
      Edwin never said they respond to all emails. Just that sometimes they do respond. To at least one. Once.
      - deleted 4y ago
        [deleted]
  - AlchemistCamp 4y ago
Lightbody 4y ago
Seems like if you have tax collection on you’re gonna have a bad time, which is our situation. I’m surprised only a small fraction of Stripe customers collect sales taxes.
- jhugo 4y ago
  Possibly only a small fraction use Stripe Tax to automatically calculate it. If you're selling internationally it's woefully incomplete, so often not that useful.
  - deleted 4y ago
    [deleted]
dogecoinbase 4y ago
You regularly post on HN to claim you're addressing people's problems with Stripe, but they then regularly post later to indicate that you've done nothing. Same with patio11. What's going on over there, guys? Are you being held hostage?
- thiscatis 4y ago
  Exactly this, it’s for show to indicate what a cool down to earth company Stripe is.
  - bombcar 4y ago
    It's incredibly powerful damage control for the times it gets on HN's radar. Just saying "contact me" will cover for awhile, until people start mentioning that you never get back or never get anything fixed ... Hopefully by then you've IPO'd and exited.
- Xunjin 4y ago
  I'm sorry for being the jerk, could you share some threads that proves your claim? Thank you.

rad_gruchalski 4y ago

Do you have any medium for such updates available to those who aren’t on Twitter?

edwinwee 4y ago
$ stripe status with Stripe CLI (https://stripe.com/docs/cli/status https://stripe.com/docs/cli/status) or RSS: https://status.stripe.com/current/atom.xml https://status.stripe.com/current/atom.xml
- rad_gruchalski 4y ago
  Thank you

AussieWog93 4y ago

>Stripe being unavailable for even a single user is very concerning for us And yet when my website's card payments were abruptly disabled because some opaque ML algorithm decided one of my transactions was fraudulent (in spite of the customer's own insistence that it was genuine), you wouldn't even respond to my emails. If you want a no-bullshit payment processor that actually gives a fuck about their customers, try pinpayments.com.

deleted 4y ago
[deleted]
edwinwee 4y ago
Hm, we respond to emails, so I wonder what broke here. If you're still interested in narrowing down what happened to that transaction, could you email me at edwin@stripe.com?
- AussieWog93 4y ago
  It was 3 or 4 years ago now, and I've moved provider to Pin Payments with absolutely no regrets. Double checked my inbox and confirmed exactly what happened (it was in Jan 2019). - The algorithm flagged a transaction, which led to the whole account being blocked and the buyer being refunded (which confused the heck out of them, as they didn't file any complaints). - I was sent a link to a form to fill in so the account could be verified and reinstated, but due to a computer bug it simply lead to a 404 page. - I contacted support@stripe.com to ask where we could go from there, radio silence. I remember looking for a phone support number at the time too, but it didn't seem to exist. While I do understand that IT failures happen, payment processing is critical infrastructure for small business owners and this level of support is/was unacceptable.
- wswope 4y ago
  > we respond to emails Edwin, I’ve seen dozens of claims of Stripe simply ignoring complaints to support@stripe.com, a few in this very thread. You even fess up to dropping one personally in this thread: https://news.ycombinator.com/item?id=32558671 https://news.ycombinator.com/item?id=32558671 This is totally par for the course for Stripe - how on earth can you say that quote in good faith?
  - bombcar 4y ago
    Edwin never said they respond to all emails. Just that sometimes they do respond. To at least one. Once.
    - deleted 4y ago
      [deleted]
- AlchemistCamp 4y ago

Lightbody 4y ago

Seems like if you have tax collection on you’re gonna have a bad time, which is our situation. I’m surprised only a small fraction of Stripe customers collect sales taxes.

jhugo 4y ago
Possibly only a small fraction use Stripe Tax to automatically calculate it. If you're selling internationally it's woefully incomplete, so often not that useful.
- deleted 4y ago
  [deleted]

dogecoinbase 4y ago

You regularly post on HN to claim you're addressing people's problems with Stripe, but they then regularly post later to indicate that you've done nothing. Same with patio11. What's going on over there, guys? Are you being held hostage?

thiscatis 4y ago
Exactly this, it’s for show to indicate what a cool down to earth company Stripe is.
- bombcar 4y ago
  It's incredibly powerful damage control for the times it gets on HN's radar. Just saying "contact me" will cover for awhile, until people start mentioning that you never get back or never get anything fixed ... Hopefully by then you've IPO'd and exited.
Xunjin 4y ago
I'm sorry for being the jerk, could you share some threads that proves your claim? Thank you.