I think, like most people here, you are overestimating the demand for self-service. Most people are far too busy these days to be trying to fix their own devic

I think, like most people here, you are overestimating the demand for self-service. Most people are far too busy these days to be trying to fix their own device. And as someone who tried to fix a MacBook it requires a level of care, skill and confidence that is a step beyond most people.