You don't need much customer satisfaction when your products are near monopolies, there's not many alternative you can chose. For free products, it doesn't make

You don't need much customer satisfaction when your products are near monopolies, there's not many alternative you can chose. For free products, it doesn't make financial sense to add support, especially when they have over a billion users each. They should invest in support in GCP and Gsuite though, because they compete there