Google has a bad reputation when it comes to intra-company coordination and cooperation. So, aside from what others have replied, what would be the purpose of

Google has a bad reputation when it comes to intra-company coordination and cooperation. So, aside from what others have replied, what would be the purpose of hiring 1-10 thousand support people that would have no ability to actually help the customer contacting them? "Have you tried turning it off and on again?" would be the only response they could offer.