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> realized that she could juke her stats by closing tickets prematurely by marking them "did not respond" Very recently I contacted support on a Saturday aroun
by donatj 4y ago
> realized that she could juke her stats by closing tickets prematurely by marking them "did not respond"
Very recently I contacted support on a Saturday around 5pm. They replied Sunday night after midnight when I was asleep. My support ticket was closed around 5am as "did not respond". Between the reply and closing my ticket, I was asleep the entire time. I have never been so furious.
- hedora 4y agoYeah. I go back and forth between responding with a scathing review of the employee when the inevitable follow up survey arrives, and trying to help them figuratively burn down their dystopian hellscape of a working environment.