Good for you, but if you used the service only "very rarely," I don't think you've experienced the problems that are being discussed here. I had signed up for p

Good for you, but if you used the service only "very rarely," I don't think you've experienced the problems that are being discussed here. I had signed up for paid support for a project a while back and remember having so much trouble even paying for it (some trouble with invoices), let alone get any value out of it, that I ended up canceling it.