3 ms·
Curious how this affects contact centres? They monitor everything agents do down to the millisecond. And "All calls are recorded for training and quality purpos
by wussboy 4y ago
Curious how this affects contact centres? They monitor everything agents do down to the millisecond. And "All calls are recorded for training and quality purposes."
- oezi 4y agoBut they can't use it to assess performance or associate it with individuals.