This doesn't fit my experience with apple reparation process. You usually can request a quote prior to any action, can you elaborate on the context? Was it retu

This doesn't fit my experience with apple reparation process. You usually can request a quote prior to any action, can you elaborate on the context? Was it returned to factory via a shipping company prior to any quote from the support? I know laws are much kinder to the customers in EU than in the USA, but such a difference of process sound pretty odd.