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>How are you supposed to trust a company who told you they wouldn't screw you because of their own error, then screwed you anyway? I mean, it's an error. Sure
by itsoktocry 4y ago
>How are you supposed to trust a company who told you they wouldn't screw you because of their own error, then screwed you anyway?
I mean, it's an error.
Sure, it's infuriating, and in worst-case could financially harm (or cripple) your business. But Google didn't intend for it to happen. That makes no sense from a business perspective.
So, as others here suggest, you have to plan around the fact that mistakes like this can happen, especially when you're small.
- dafelst 4y agoI think the difficulty is (ESPECIALLY with Google and suspected fraud) that when they make a mistake, getting it corrected is basically impossible unless you know a person on the inside like an established account manager or a highly ranked exec.
- bastawhiz 4y agoI'd be inclined to think it's simply an error if people didn't return to HN to post strikingly similar stories month after month. Meanwhile, I rarely hear of similar stories with AWS or Azure or IBM or any other similar service.