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Sanas Silicon Valley startup wants to make the world sound whiter
- PaulHoule 4y agoIndia has to do something about the fraud. When I pick up the phone and hear an Indian accent it is frequently somebody who wants to steal my credit card or install malware on my computer. 20 years ago I thought Indian call centers were honest, now I know better https://www.justice.gov/usao-ndga/pr/multiple-india-based-call-centers-and-their-directors-indicted-perpetuating-phone-scams https://www.justice.gov/usao-ndga/pr/multiple-india-based-ca... One of the first things that a company like Citibank can do to make their customers feel safe is make sure that customers don't hear an Indian accent. I don't mind calling somebody up and hearing it but if it is an inbound call I'll hang up right away.
- hombre_fatal 4y agoAnything that requires bad people to stop doing bad things should be considered DOA. Instead, our solutions should be adapted to a world where there is more and more fraud. Having to trust a phone call is already a lost cause.
- numtel 4y agoI'm pretty sure "Sorry to bother you" wasn't meant to be an instruction manual.
- jaythvv 4y agohow dystopian and cyberpunk - where the identity and background of the worker is erased, and hiding from customers that their call is handled by someone abroad. This is evil, and exploitative