they’re massively shooting themselves in their feet It doesn't matter. Google operates at scale. As long as they save more money by not bothering to handle suc

they’re massively shooting themselves in their feet It doesn't matter. Google operates at scale. As long as they save more money by not bothering to handle such incidents better, they will see it as a perfectly good business policy. Incidents like this turn customers off for life. Small customers are completely interchangeable for larger service providers. You can easily get new customers by throwing around some free credits to college kids and posting a few tech ads masqueraded as tutorials.