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I actually had some payment troubles with Linode a few months back; I had cancelled one of my bank accounts and forgot the CC there was tied to Linode, and beca
by Beltalowda 4y ago
I actually had some payment troubles with Linode a few months back; I had cancelled one of my bank accounts and forgot the CC there was tied to Linode, and because credit cards are not very common where I live and it can take a bit to request one so I couldn't "just" pay. Oops!
100% a mistake on my part of course; I emailed Linode, explained the above, and they said "sure, is 3 weeks time enough to sort it out? I've delayed any action on your account until such-and-such date but let us know if you need more time".
I've been a Linode customer for several years, paying about $100/month. Just a guy running some small things, hardly a big customer.
If Linode can do it, then surely Google can. Yes, you will probably have the occasional non-payment, but is kicking your people off your platform for a simple administrative mistake/mixup that much better? Accepting the occasional non-payment is better than kicking off people at the drop of a hat. I've since paid several more $100/month to Linode and everyone won in this situation: Linode because they kept a customer who will keep paying, and me because I could get my stuff sorted without having to worry about having my services cancelled.
Google's policy is simply short-sighted on every level, and harms Google's business interests too. The reason they can do things like this is because they have money to spare. Every business that's not swimming in cash like Scrooge McDuck treats their customers like this; the "big tech" company are the exceptions.
- darkwater 4y ago> If Linode can do it, then surely Google can. No, because Linode is using humans to interact with you. Google will not humans in those situation, their mantra is to automate everything so they can scale up with minimal human effort, even when it doesn't make sense to scale up that way.
- Beltalowda 4y agoThat's just a choice Google made. They can do it like Linode, they just choose not to.
- LegitShady 4y agooh it makes sense for them, it just doesnt make sense if youre a customer.
- mcv 4y agoI hope they can also automatically scale down when their customers flee to the competition.
- newaccount74 4y agoLinode stopped my services because of 20$ outstanding balance that I ignored for two weeks (was on vacation). When I tried to update the payment method, the card wasn't accepted, and after a few tries I got an error message that I made too many attempts and wouldn't be allowed to change it for the next 24h. Fortunately they have customer support, and 5 minutes after emailing them they resumed my services again.
- htrp 4y agoExactly! On GCP you're basically SOL