Indeed. If a customer tries to backup a petabyte of data on the base plan (because it’s “unlimited”) and they get the boot, they really shouldn’t be that surpri

Indeed. If a customer tries to backup a petabyte of data on the base plan (because it’s “unlimited”) and they get the boot, they really shouldn’t be that surprised. Wouldn’t really compare it to OP’s situation, where they got an assurance in writing they were in good standing, and didn’t appear to be blocked for violating ToS.